Refund policy

 

COVERLUXESILK RETURN, REFUND & EXCHANGE POLICY

General Return Policy

We want you to be completely satisfied with your purchase. All items can be returned within 30 days of delivery for a full refund or exchange, except sale items which are final sale.

Product-Specific Guarantees

Silk Pillowcase 100-Night Trial Our queen silk pillowcases come with a 100-night trial. If you don't love your pillowcase, simply return it within 100 nights for a full refund. Original proof of purchase required. Limited to one return per household. Returned pillowcases are donated to charity.

Lighten Luxe Money-Back Guarantee We offer a 14-day money-back guarantee. If you don't see results after following instructions correctly for 14 days, contact us with before and after photos for a refund assessment.

Lash Luxe Money-Back Guarantee We offer a 90-day money-back guarantee for consistent daily use. If you don't see growth after 90 days, contact us with before and after photos for a refund assessment.

Return Conditions

• Items must be unused and in original condition with packaging and tags
• Contact hello@coverluxesilk.com within the return window before sending items back
• We only accept returns for defective, damaged, or incorrectly shipped items after the 30-day window

Shipping & Processing

• We cover return shipping for defective, damaged, or incorrectly shipped items
• Customer covers return shipping for change of mind returns
• Refunds processed within 5-7 business days after inspection
• Exchange processing time depends on your location

Sale Items All sale items are final sale and cannot be returned or refunded.

Questions? Contact us at hello@coverluxesilk.com